Shopee Reviews

Been using for 3 years so far no problem deliver on time and if their issue with item will get refund...maybe I only buy will local seller in shopee.sg...their overseas seller are overpriced anyway

Shop at your peril.

Bought an Iona electic kettle, received, tested it, only to have the lid pop out when the water boiled. Couldn't put the lid back in. Requested for return on 31 Aug, and via PopStation.

Sep 7: here's the message from Shopee:
Shopee has reviewed your return request 2208310HG32YQWB. Your item(s) has been reviewed and we regret to inform you that your return request has been rejected.

Today? No kettle, no refund, no exchange. Shopee takes the money anyway. Nice move.

Happened to me before when I bought 2 cans of baby formula, both cans were badly dented. Potential food contamination - READ: baby formula. Refused a return and refund. Should have learned my lesson. There will not be a third time.

Shopee's business ethics is highly questionable. What kind of company (as an intermediary or not) sells defective products, takes back the product but does not refund?

Shop at your peril

A number if the shopee live agents are lazy, insincere and unhelpful. They do not follow up, or help to resolve anything. Very few of them are even reliable.

Case 1.
This shipment was cancelled by Shopee on 19 Aug (ORDER ID. 22080364UXCAEH). Therefore I went I ordered a different model on the 23 Aug.
Interestingly the cancelled item got delivered after I placed a new order. Contacted Shopee about it and was told by the agent that Shopee system have an issue and there was a lots of shipments got cancelled during that period. Told the agent about my new order and that I won't want to keep the cancelled item. Which I think is no fault of mind to reject a shipment that was not cancelled by me but it a system fault by Shopee.
And on 8 Sept Shopee went ahead to charge my credit card was charged $69.2 for the cancelled item.

Case 2
I place order for this (ORDER ID. 220820KBQJDNVJ) on 23 Aug since the previous shipment was cancelled by Shopee. And on 28 Aug at Shopee site it indicated that this was delivered. No email or msg from Shopee or their delivery agent regarding the delivery. I obviously did not receive item. Contacted Shopee and the team advise that I do a return and refund at Shopee site. But the site didn't have icon for me to click return/refund. There is only a Rating icon. I strongly believe it a Shopee system fault again. And now I was charged $85.73 (Shopee pay) for something I didn't receive.
Have been contacting Shopee help ctr agents since 29 Aug with call,msg help ctr and writing emails. But as till today (8 Sept) I just getting motherhood statement that they are looking into it.

I was double charged by Shopee for a cancelled shipment by Shopee (no fault of mind) and a shipment that was not delivered but indicated at Shopee site as completed.
$69.2 + $85.73 = $154.03

I paid the above amount but got full of frustrations from Shopee and now I totally lost faith with their system and sale service.

None of the Shopping platform is good. SHOPEE is no better. Disappointed with Shopee Service !!! What's the problem with Shopee?? It is just a $39.60, you made me WAIT and WAIT and WAIT !! As if thinking my job is to stay home waiting and waiting and waiting for Shopee Customer Service to get my $39.60 back. It is very obvious, SELLER sent wrong products to me. TOTALLY DIFFERENT !!! I bought 4 bags for NTUC grocery use, one costs $9.90, but they sent me 4 very small bags (costs $3.90 in their website). Shouldn't I ask back my refund???

I have spent thousands of dollars in SHOPEE. What kind of service is it?? I waited 1-2 hours to chat with your agent each time. But the problem seems can't be solved!

Waited patiently 1-2 hours to get chat with your agent. Arranged for parcel pick up on 29 Aug 22. Waited patiently whole day but your courier failed to turn up! I waited patiently to get to chat with your agent again the next day. I told her specifically that I need to input my shipping proof by 3 Sep 22 the latest. Out of goodwill I said why not she provide me with a popstation ezyreturn number since your courier men look busy. I will pop by and return the parcel at the popstation on my own and I think it will be much faster for both me and your side. She said since I have chosen to return by courier then cannot change anymore and she can only help me to arrange with a courier at your side (This is very inflexible But I accept it !!) And she told me not to worry, even after 3 Sep 22 you people can help me with the return still.

Waited patiently on 2 Sep 22 whole day again, no one came.

On 3 Sep 22 morning, waited again for an hour to get to chat with your agent. Dineshraj Raju, she asked me to wait patiently for her to check this out. Waited another 7 mins, the chat ended abruptly due to "chat inactivity" because I was waiting for her to check !! Then I waited another 2 hours (total 3 hours!! Goodness mad !!!) to chat with another agent again !! What's the matter with you people? All you have made me do is to WAIT and WAIT and WAIT for you. The refund is only less than $40 !! And I have spent thousands on you SHOPEE so far !!! And it is an obvious case that SELLER sent wrong items !!! And why are you making your "valued" customers pay for the mistake?? The new Customer Service Officer said she can't help because she needs to check again. I don't know what is this !!!

TERRIBLE AND DODGY! I was locked out of my account and it has taken so many weeks and several customer service representatives to fix this… still not fixed AND despite having the same conversation with multiple customer service reps, NOTHING has happened. They have CALLED AND EMAILED me constantly asking for the same details and documentation that I have sent them about 5 over times. Ive been informed that ill be charged for my order despite being sent the wrong item and explaining that if I’m locked out of my account I can’t resolve it. CSR is useless and unable to assist me…. RUBBISH. Don’t waste your money

The wait to speak to a chat agent is unbearable. I was 27th in the queue and then when I became 3rd in the queue, the chat ended abruptly. Not buying anything from Shopee ever again especially after I read all the other very negative reviews here.

Shopee Supermarket has the worst delivery service. My purchases (order ID 220820JC8A3GG8 under username: pueikwan) were split into 3 packages for delivery. However, I received only 2 out of 3 packages. The other 3rd package was delivered another day with a missing item! Though it was their delivery fault to miss out the item, they made no efforts to deliver it to me but instead I was asked to request for a refund. With much hassle, I requested for the refund but was penalised for it as my coins earned were also adjusted! Such an unpleasant shopping experience with its lousy customer service and rigid refund policy. I will not buy from Shopee Supermarket again!!

Worst customer service ever to request for order ID and username but never bother to respond after providing the details.

Transferred over $1k to my ShopeePay on 18 Aug 2022 for electrical appliance purchase but amount was not credited into my ShopeePay even though it has been deducted from my bank account. Called Shopee customer service several times but couldn’t get through despite waiting for more than 15mins. Sent an enquiry through Shopee Help Center which states that email enquiry will receive a reply within 24hrs but no response from them until now. Live Chat only provides standard automated reply that does not address my issue. (Transaction ID UWS4W5YDRKXKSQT36UHPKPO2466RY)

We have recent case Shopee return n refund team just pass baton to seller, and seller cannot make a dispute claim in buyer before item was decided to return. It was a recent policy changes making seller at a disadvantage stage.
Recent case is a air purifier. Top panel is protected by plastic sheet and need to remove but buyer claimed as defects / damage. Another photo showing side view, where the centre, the joint between back & front cover that can be opened, where the filtre is found. This was also claimed as defect/damage and shopee team can just accept as defect claimed by seller. We had been selling many of this air purifier and this was the first time people in shopee just dont review and pass baton to seller to either accept full refund after receiving, dispute later or partial refund.